The purpose of this Privacy Notice, together with the relevant website terms of use (depending on whether you are accessing the South West Water webpage or the Bristol Water webpage as relevant), sets out how we use and protect your Personal Data. Personal Data is any data that can identify you either on its own or used with other data.

This Privacy Notice will help you understand your privacy rights, how and why we need to process your Personal Data, and how you can get in touch with us if you need to. Processing Personal Data involves any activity to do with that data, for example collection, storage, editing and deletion.

We’ve presented this information in different sections so you can access the information you need more easily. You’ll find our general privacy information under the headings below to cover the different types of individuals whose data we use.  We encourage you to read each section thoroughly.

We take your Personal Data privacy very seriously and we're committed to protecting your Personal Data by complying with the relevant privacy legislation (including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018).

We also endeavour to follow relevant industry Best Practice, Codes of Practice and Guidance, such as ICO’s Data Sharing Code of Practice.   

We frequently review and update this Privacy Notice to reflect changes in our services, as well as to comply with changes in Data Protection Laws and Legislation. We would, therefore, encourage you to review this Notice on a regular basis and if we make any significant changes impacting your privacy, we'll make this clear on our website; please remember to check from time to time.

We use some formal terms in this Notice, such as Data Subject, Personal Data and Data Controller.  For an explanation of these terms, please see the definitions section.

Updated: 24 November 2023