Working in the road

A lot of the work we do involves working directly in the road. Sometimes, for the safety of our teams, this means we have to temporarily close the road or block access to people's property.

If this is the case, we normally make sure we do the following:

• Inform customers (including businesses) what the disruption will be and for how long - we'll send letters, hold public meetings and put up posters in the area
• We'll visit you face-to-face to assess exactly how the interruption will affect your business
• We'll inform your water-retailer about the work, and they may also be in contact with you about it
• We'll update you on the progress of the works, including any delays, in a timely manner

If we haven't met these expectations, or your business has made a loss as a result of the work, then you may be eligible to some compensation.

Claiming for loss of profits

We're very sorry that you've had a negative experience of working with us, and want to hear from you so we can improve our services.

If you're submitting a claim for loss of profits, we've produced a useful guide on what you need to do. This guide also includes a copy of the form if you would prefer to print and fill our a hardcopy to send us.

If you feel like your business has been negatively impacted by work we’ve carried out, and you’re entitled to compensation, please fill in the form below.

We'll get back to you soon.