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Need more help with your bill?

Understanding your billFinancial support

High contact volumes

We're experiencing very high contact volumes so response times may be longer than usual. Thank you for your patience as our teams work hard to assist you. For quicker help, log in or sign up to MyAccount to view your bill information.

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Bill rises explained

Everything you need to know about bill increases and support with paying

Your bill explained
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Need to report a problem?

We’re always grateful to people who report problems when you see them.

Report a problem
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Priority Services

A helping hand is sometimes just what we need, and our practical help aims to support you so you can still manage your account the way you want to. So if there's something you're struggling to do, let us know.

Register now
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Financial support

We have a wide range of different support, and we'll make sure you're matched with the right help at the right time. Just get in touch to start putting your money worries behind you.

Get help with your bill

The quality of your drinking water

Enter your full postcode in this box to learn more about the quality of the drinking water in your home.
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WaterFit Live maps

WaterFit Live is our way of sharing with you near real-time data about our storm overflows, and whether they are impacting the quality of your bathing waters.

View our maps
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Reservoir levels

Tracking reservoir levels across our region is hugely important so that we can put the right measures in place to protect our supplies.

View our reservoir levels