Would you like to be involved in our future customer research?
We run an extensive customer research programme, so there are plenty of ways you can get involved and have your say on how our businesses are run.
We're looking for people just like you to come along to our customer events and have your say on how we tackle challenges and improve our services. We love learning from our customers about what matters to them and value your support.
You can read about our recent customer engagement activities, what we’ve done and how we’ve used the findings within the links listed below.
The phases of research
Our research is structured into four phases that helps us structure our ongoing conversations with all our customers, and ensures your input can be included in the planning process at the right time.
The phases include specific business planning research, as well as business-as-usual activities, that means you can continue to have your say.
Establishing priorities
To understand what matters most to customers and communities, right now
Understanding environmental and social values
To establish customers' willingness to pay, and appetite for bill rises.
Understanding the balance and trade-offs
To understand the sequence of investment that delivers best value and low regrets.
Ensuring customer affordability and protections
To understand the outcomes and affordability support needed to protect customers