There's a set of standards produced by Water UK that measure our performance for our Developer Services activities and the results are published on a quarterly basis.

We work hard to continuously enhance our customer service and your experience with us.  A number of improvements have been delivered with more in the pipeline. 

There's a set of standards produced by Water UK that measure our performance for our Developer Services activities and the results are published on a quarterly basis.

Please see Water UK for our performance against other water companies.

Water UK produced a set of standards that developers and others can expect from water companies in relation to the provision of infrastructure.  These are a development of draft standards originally published as part of the government guide Better Connected: A practical guide to utilities for home builders.