Latest update: 2nd July 2024

We are really pleased to announce the next stage of our phased plan and we are lifting the boil water notice today for properties in the Summercombe and Chestnut Drive supply zone.

Our intensive work and monitoring has returned this part of the network to normal, and the water now meets the high standards our customers expect and is safe to drink.

Today’s decision to lift the boil water notice was made in line with the principles agreed with public health partners, including the UK Health Security Agency and the local authority's Environmental Health department.

We are sorry that customers in the Higher Brixham, Southdown, Upton Manor and St Mary's supply zones are on a different part of the network so the boil water notice will remain in place.

We are continuing to make daily doorstep deliveries of bottled water, this includes customers on our Priority Services Register. Our bottled water stations remain open between 7am and 9pm for collections.  We want to thank our customers, visitors and local businesses for their continued patience and understanding.

We can reassure customers still under the boil water notice that we are still working hard to return the water to normal and we will update you on our progress.  We are confident that we will be able to announce the further phases of our lifting plan soon.

In the areas where the boil water notice has been lifted, there are some steps customers need to follow before using their water as normal and we will be delivering leaflets today with all the information that is needed. We will also be visiting customers on the Priority Services Register to provide additional support.

Our customer services teams are available if there are questions or concerns. There is also additional information on our website.

If you would like to talk to someone in person, our customer van will be at following locations this week between 2pm and 4pm.

• Tuesday 2^nd July – Chestnut Community Centre, Brixham, TQ5 0SA
• Thursday 4^th July – Churston Car Boot Field (our bottled water station), TQ5 0PG
• Friday 5^th July - Chestnut Community Centre, Brixham, TQ5 0SA  

Last updated: 09:00 02/07/24

Phased lift of the Boil Water notice

We have now commenced a phased approach to lifting the boil water notice. Unless you have been contacted directly, customers are advised to continue to boil their drinking water.  

Thank you for your continued patience and support for our teams during the ongoing Boil Water notice. We're making good progress with cleaning and flushing the water network and a phased approach to lifting the notice across different parts of the network is now underway.

You will see a map below of the areas we are still cleaning which will allow us to lift the notice as quickly as possible for customers in those supply zones as we make progress across these areas.

As of the 2^nd July we have now removed the boil water notice for 1,650 customers, these zones are shown in green in the map below -these customers can now return to using their tap water as normal.

To provide extra reassurance to the local community, we will continue to monitor our supply tanks for cryptosporidium following the lifting of boil water notices. We will be removing water quality monitoring at customer taps at the same time as lifting the boil water notices.

How we're cleaning the water supply system

We are completing an extensive, and thorough, cleaning operation across the area and continuing to work with our Public Health partners. We have been flushing, ice pigging and swabbing our network, and can see improvement in the water sampling results. Here is an overview of what we are doing:

Frequently Asked Questions

We've listened to our customers and have answered the most commonly asked questions following the boil water notice.

Additional information

Daily Cryptosporidium Results