The majority of customers will save money by switching to a meter.
Paying only for the water you consume is also the fairest way to pay with over 88% of household customers currently paying by a metered or equivalent charge.
We know that you might be wondering if it’s really worth it, or are concerned that if you switch and don’t save you will not be able to revert to the way you are currently charged. Here’s some facts to help you decide:
Generally we install meters outside of your home in the footpath or front garden. It will sit within a chamber under a small square or rectangular cover and will usually be labelled with ‘meter’ or ‘water’.
Your meter will have a unique serial number which is shown on your bill, so you need to check that it matches the number on the meter.
Sometimes your meter's located inside your house or flat, usually under the kitchen sink or near the internal stop tap.
If you're still unable to find your meter, give us a call so we can advise how we can help.
Sometimes, because of the location or layout of the pipework at a property, we can't fit a meter. If this happens, you can choose to be put on an assessed charge, which will be calculated based on the number of people in your household.
Try our handy calculator to help you work out your water use and whether a water meter would save you money. Charges are based on the 2024/25 charges tariff.
If you've decided it's time to put us to the test and get a meter, simply fill out this form and we'll be in touch.