Would you prefer to speak to us about the support we offer?
Sometimes it’s just easier to talk to someone, and our friendly team are here to help. You can call us on 0344 346 1010, and we’re available 8am-6pm Monday to Friday, and 9am-1pm on Saturdays.
Help when it’s needed
Our commitment to eradicating water poverty remains unwavering. One of the ways we can help is by offering you a water meter, so you only pay for the water you use. It also puts you in control of your water use so you can take steps to reduce your bill.
We’re so confident that you’ll save money on a meter, you’ll automatically be given our Lowest Bill Guarantee. If you don’t save money in the first two years after your meter is installed, we’ll refund the difference between your metered and unmetered bill, and you can switch back at any time, You can apply for a water meter online.
If you’re currently applying for any means-tested benefits, please let us know and we can put your account on hold until your application is complete. For any other help with paying your bill, please see our options below, or call us on 0344 346 1010.
We have a number of tariffs available to help customers who need additional financial support. This is dependant on your circumstance but could range from lowering your bill, capping your bill or clearing your debt. You can find out further information on the support we may be able to offer below.
Help with debt
I got into debt and want to pay it back, but it’s too much
If you’re feeling overwhelmed and can’t pay the money you owe us, don’t worry. We can help you clear your water debt with our payment matching scheme - ReStart. Each week, you make an agreed payment. In turn, we’ll write off a percentage of your debt until it’s completely cleared.
I’m struggling with all my debt – not just water
WaterDirect is run together with the Department for Work and Pensions (DWP). It’s a simple way to take better control of your money. The scheme allows you to pay off your debt directly from your benefit payments.
Apply for help here
If you’re worried about paying your bill, you’re not alone. Just fill out our form and we'll be in contact to see how we can help you.
Not sure how to proceed?
That’s why we have WaterCare+, chat to one of our friendly experts, either on the phone or face-to-face, to talk through your options. They’ll make sure you’re getting the best support, when and where you need it most.
As part of this they’ll:
- Check you’re getting all the benefits available to you
- Make sure you’re on the lowest possible tariff for your situation
- An expert can visit you at home and suggest simple ways you can reduce your water and energy use.
Sounds like the kind of help you need? Just call 0344 346 1010 and ask to speak to a member our Affordability and Vulnerability Team.
How can we help you save money on your water bill?
Let's find out with 5 simple questions