Step 1: Flush cold water tanks
If you have a cold water storage tank, or have been away from your property during the Boil Water Notice, you will need to run all your cold taps on full for 30 minutes to flush your system through. If you don’t have a water storage tank, your water is fed directly from the mains so as you have used the water for things like washing and toilet flushing, you will have been flushing your system already. We will automatically apply a run-off allowance to all our measured customers’ accounts for this.
Step 3: Make fresh ice cubes
You will need to discard all existing ice cubes, wash any containers that hold the ice, and remake. If you have a plumbed-in ice machine you will need to discard the stored ice, create a fresh batch of ice (this will flush the plumbing), and repeat. The second batch of fresh ice will be safe to use.
Step 5: Contact us if you have a swimming pool
If you have a private pool and need advice, please contact us on 0344 346 2020 and we can help support you.
Check to see if the Boil Water notice has been lifted in your area
Start typing your address (including the house name or number) to check if you're in the Boil Water notice area.
Phased lift of the Boil Water notice
We have now commenced a phased approach to lifting the boil water notice. Unless you have been contacted directly, customers are advised to continue to boil their drinking water.
Thank you for your continued patience and support for our teams during the ongoing Boil Water notice. We're making good progress with cleaning and flushing the water network and a phased approach to lifting the notice across different parts of the network is now underway.
You will see a map below of the areas we are still cleaning which will allow us to lift the notice as quickly as possible for customers in those supply zones as we make progress across these areas.
As of the 2nd July we have now removed the boil water notice for 1,650 customers, these zones are shown in green in the map below -these customers can now return to using their tap water as normal.
To provide extra reassurance to the local community, we will continue to monitor our supply tanks for cryptosporidium following the lifting of boil water notices. We will be removing water quality monitoring at customer taps at the same time as lifting the boil water notices.
Frequently Asked Questions
We know our customers have questions about what happens when the Boil Water notice is lifted, we've answered the most commonly asked questions below.
Customer van
Our customer van will be visiting Brixham this week. The team will be able to help with any concerns you may have following the Boil Water notice.
When?
- Tuesday 2nd July: 2-4pm - Chestnut Community Centre, Brixham, TQ5 0SA
- Thursday 4th July: 2-4pm - Churston Car Boot Field, TQ5 0PG
- Friday 5th July: 2-4pm - Chestnut Community Centre, Brixham, TQ5 0SA
How we're cleaning the water supply system
We are completing an extensive, and thorough, cleaning operation across the area and continuing to work with our Public Health partners. We have been flushing, ice pigging and swabbing our network, and can see improvement in the water sampling results. Here is an overview of what we are doing:
In your area
In your area- 02/07/2024 08:00
Water Quality Event
Summercombe and Chestnut Drive Area, TQ AREA
Customers in this supply area no longer need to boil water before use. We’re now confident that the water flowing through your part of our network is safe to use as normal, so we’re lifting the Boil … - 02/07/2024 08:00
Water Quality Event
Higher Brixham, Southdown, Upton Manor and St Mary's Road , TQ AREA
South West Water Update Customers in the Higher Brixham, Southdown, Upton Manor and St Mary's Road supply area still need to boil water before use. We apologise for the continued impact the boil notic… - 02/07/2024 08:00
Water Quality Event
Summercombe and Chestnut Drive Area, TQ AREA
Customers in this supply area no longer need to boil water before use. We’re now confident that the water flowing through your part of our network is safe to use as normal, so we’re lifting the Boil …