Landlords and letting agents
LandlordTAP, established by WaterUK is a dedicated national website that is designed to make it easier for landlords and agents to inform Water Companies of changes of tenancy. The portal allows you to view and maintain your property portfolio online in one easy to use place.
You can use this portal to quickly and easily inform us or other water companies of:
- Properties you own or manage
- Changes of tenancy in these properties
- The property becoming empty
- Changes of ownership/management
Students
We know there are lots of things to think about when you’re a student, especially if it’s your first year away from home, don’t worry it’s really easy to sort out and we have a number of different payment options to suit your needs.
You’re more than likely responsible for paying your water bill as the occupier, however if you’re not sure check with your landlord.
Moving in
If you’re moving in to a shared house, you’ll want to consider how you split your water bill as you are all equally responsible and we’ll need to know all of the names of the occupants to set up your account.
You can easily let us know that you’ve moved in by calling our team on 0344 346 1010. Our opening hours are Monday – Friday 8am-6pm and Saturday 9am – 1pm.
If you’re unsure about how to set up other household bills your Student Union may be able to help you.
Moving out
If you're moving house and wanting to close an account that's in credit, please remember to provide us with a forwarding address. We'll need to send you your final bill and confirmation of any refund to this address. If we can't refund directly into your bank account, we'll post you a cheque for the right amount.
If we haven't got your forwarding address, the credit will stay on your account until you let us know.
