How to let us know you're moving
We know moving can be a stressful time so we'll do our best to get everything set up for you as quickly as we can. There are a few ways you can update us with your new address:
- you can call our team on 0344 346 1010, Mon-Fri: 8am-6pm, Sat: 9am-1pm
- chat to us using Whatsapp
- update your details using our online form below
- or if you're an existing customer, you can do it through MyAccount.
Whether you're an existing customer moving within our region and need to update your details, or a new customer needing a new account set up, we can help.
Ways to let us know
- chat to us using Whatsapp
- if you're an existing customer, you can do it through MyAccount
- or you can contact our team over the phone, Mon-Fri: 8am-6pm, Sat: 9am-1pm
Moving home checklist
Take your meter reading
On the day of your move, take a meter reading for the property you are moving out of and at your new home. Your meter is usually installed in the path outside of your drive or in the garden.
Let us know you've moved
We know moving can be a stressful time so we'll do our best to get everything set up for you as quickly as we can. There are a few ways you can update us with your new address:
- you can contact our team over the phone, Mon-Fri: 8am-6pm, Sat: 9am-1pm
- chat to us using Whatsapp
- or if you're an existing customer, you can do it through MyAccount
Find your stop tap
It’s a good idea to find out where your internal stop tap is in your new home just in case you need to turn off your water. It’s usually found under your kitchen sink.
Any other questions?
If you have any other questions, take a look at our FAQ section. If you still need help, please contact us and a member of our team will be happy to help.