On the day of your move, take a meter reading for the property you are moving out of and at your new home. Your meter is usually installed in the path outside of your drive or in the garden.

We know moving can be a stressful time so we'll do our best to get everything set up for you as quickly as we can. There are a few ways you can update us with your new address:

• you can contact our team over the phone, Mon-Fri: 8am-6pm, Sat: 9am-1pm
• chat to us using Whatsapp
• or if you're an existing customer, you can do it through MyAccount

It’s a good idea to find out where your internal stop tap is in your new home just in case you need to turn off your water. It’s usually found under your kitchen sink.

As soon as you have your customer reference number which can be found on your bill, you can register for My Account and you'll be able to:

• Make payment online
• Let us know you’re moving
• Give a meter reading
• Apply for a water meter
• View payment details and plans