Your 2025/26 bill explained
We are doing everything we can to keep our bills affordable for everyone. Whilst there will be some changes to bills this year, this will support important investment of £3.2bn across our regions and will help us to deliver on our customers’ top priorities – continuing to secure safe, clean drinking water, reducing the use of storm overflows and protecting the environment. We offer many support programmes for our customers and this year, we have launched a £200m support package for customers and we are on track to eradicate Water Poverty by 2025 - a commitment we have doubled down on to 2030.
Every customers’ bill is different, your bill increase will depend on your tariff, if you are on a meter or not and also takes into account the removal of the Government contribution. To understand your bill log into or sign up to MyAccount or contact us directly.
If you contact us, please be aware we’re dealing with a higher than usual number of calls, and you may experience a wait before you speak to one of our team. We appreciate your kindness when speaking with our colleagues.
Lower your bill further with a meter
As you can see from the examples above, a meter can save the average family a huge amount of money every year. It also puts you in control of your bill, as you're only charged for what you use.
Questions about your bill - 2025/26
How your bill is calculated 2025/26
Management of water resources
From reducing pollutants entering rivers, and restoring peatland, to stopping invasive species and increasing biodiversity. This also includes close monitoring of the levels in the water resources so that we can make sure that there's enough water for everyone and everything.
