Do you need to update your details?
It's really important to us that we have the right information to contact our customers, especially in emergencies. If you need to change your details, there's two simple ways to do it.
Either give us a call on 0344 346 1010 between 8am – 6pm Monday to Friday, and Saturday between 9am – 1pm.
Or, if you're already a customer, you can do it all online with MyAccount.
Details that need to be kept up to date:
- Your name
- Who the account holder is
- How many people live at your property
- Contact number
- Address
- Bank details (where applicable)
Another thing that you might like to keep up to date is your meter reading. We read your meter twice a year, but if you give us more regular readings, we can keep your bill up to date all year round.
New customer or moving house?
We know moving can be a stressful time so we'll do our best to get everything set up for you as quickly as we can.
There are a few easy ways you can provide us with your new address:
- contact our team over the phone, Mon-Fri: 8am-6pm, Sat: 9am-1pm
- chat to us using Whatsapp
- update your details using our online form
- or if you're an existing customer, you can do it through MyAccount
Where applicable, we'll need:
- Your new address
- Opening meter reading at your new address
- Your customer number
- Closing meter reading at your old address
- Your landlord/managing agent's contact details
- Bank details
If you're moving outside of our service area, we'll need a forwarding address to send you your final bill and confirmation of account closure.
Our bills compared to the industry 2024/25
Our average bill is calculated by taking the average of all our customers' bills, including all tariffs and whether they are unmetered or metered. This average is used to compare bills across the industry to ensure fair charging.
Management of water resources
From reducing pollutants entering rivers, and restoring peatland, to stopping invasive species and increasing biodiversity. This also includes close monitoring of the levels in the water resources so that we can make sure that there's enough water for everyone and everything.
Lower your bill further with a meter
As you can see from the examples above, a meter can save the average family a huge amount of money every year. It also puts you in control of your bill, as you're only charged for what you use.
How can we help?
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