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Complaints

We always aim to provide you with the highest possible service. However, sometimes things do go wrong and when they do, we want to know so that we can put them right.

If something has gone wrong, please view our complaints page.

On the flip side

Not all feedback we receive is negative. We also love to hear from you if you feel like we’ve done something right and want to see us do more of the same.

If we did something that particularly exceeded your expectations, and would like to tell us, then please call 0344 346 1010. Our team love to hear from customers when they have given great service.